How to Order
Click a topic below to find answers to your questions about placing an order, sales tax, and shipping. If you don't find the answer to your question here, try our FAQ page.
- Orders, Bank Wire
- Orders, Credit/Debit Cards
- Orders, International
- Returns, See our Hassle Free Returns page.
- Ring Sizing, See our Ring Sizing/FAQ page.
- Sales Tax
- Shipping, International
- Shipping, Military and PO Boxes
- Shipping, USA
Shipping to USA Addresses
Shipping fees for USA deliveries are non-refundable and are displayed beside the price for each jewelry piece. Shipping is by United Parcel Service (UPS) 2 Day Air. Shipping by FEDEX is at our discretion to a few select destinations.
When your jewelry is ready to ship, you will receive an email with tracking information from Parcel Pro on behalf of Topazery. Parcel Pro secures and insures the contents of your package for the purchase price. All shipments must be made to a physical address and a signature is required at delivery.
For credit and debit card orders, we ship to the cardholder's billing address unless you request an alternate shipping address. If you request shipping to a non-billing address, we charge an additional non-refundable special processing fee that is equal to 1.5% of your order, plus a $2.50 transaction fee. You may see the additional fee $ amount in the field titled "Other Special Fee" on the last checkout page. We do not refund the shipping fee or the additional special fee. In some situations we cannot approve shipping to a non-billing address and apologize for any inconvenience. Another option is to pay by bank wire; we ship to most addresses with a bank wire payment and you only pay the shipping fee.
Subject to consumer and seasonal demands, Topazery ships most orders within ten (10) business days after we receive your order and process your payment.
Your shipping address may not be changed once your package is enroute or you may incur additional shipping fees. Once a package has shipped, exceptions which are out of Topazery's control may occur and delay delivery. When the shipped package is signed for, Topazery shall have no liability to you if the item is subsequently lost, stolen or damaged.
Shipping to Military or PO Addresses
Shipping fees to Military Addresses or USA PO Addresses are non-refundable and are displayed beside the price for each jewelry piece. If a delivery is to be sent to an APO/FPO address or to a post office box, shipping shall be by the United States Postal Service (USPS). USPS delivery times vary.
For credit and debit card orders, we ship to the cardholder's billing address unless you request an alternate shipping address. If you request shipping to a non-billing address, we charge an additional non-refundable special processing fee that is equal to 1.5% of your order, plus a $2.50 transaction fee. You may see the additional fee $ amount in the field titled "Other Special Fee" on the last checkout page. We do not refund the shipping fee or the additional special fee. In some situations we cannot approve shipping to a non-billing address and apologize for any inconvenience. Another option is to pay by bank wire; we ship to most addresses with a bank wire payment and you only pay the shipping fee.
Subject to consumer and seasonal demands, Topazery ships most orders within ten (10) business days after we receive your order and process your payment.
Once a package has shipped, exceptions which are out of Topazery's control may occur and delay delivery. Once the shipped package is signed for by you or by someone else, Topazery shall have no liability to you if the item is subsequently lost, stolen or damaged.
International Shipping
International shipping fees are non-refundable as follows:
- $45.00 for purchases from $1 to $999
- $55.00 for purchases from $1000 to $1999
- $65.00 for purchases from $2000 and up
International orders are shipped via FEDEX or UPS. When your jewelry is ready to ship, you will receive an email with tracking information from Parcel Pro on behalf of Topazery. Parcel Pro secures and insures the contents of your package for the purchase price. All shipments must be made to a physical address and a signature is required at delivery.
For international orders, we charge a non-refundable shipping fee and a non-refundable special processing fee that is equal to 3.5% of your total order, plus a $7.50 transaction fee. We do not refund this special fee, or the shipping fee. The special fee displays on the last checkout page in the shopping cart, in the field titled "Other special Fees". In some situations we cannot approve shipping to a non-billing address and apologize for any inconvenience. Another option is to pay by bank wire; we ship to most addresses with a bank wire payment and you only pay the shipping fee.
The package usually arrives in customs in 1-2 business days. Customs processing may take from several days to several weeks. Because customs processing times vary, the returns period for international purchases begins on the day you or someone signs for the package as per the shipper's delivery documentation.
International orders are subject to duties and taxes which are imposed by customs in your country. You are responsible for paying any additional fees for purchases that are shipped to addresses outside the USA; the airway bill will be completed to bill you for these charges and the shipper will send you an invoice. You are also responsible for paying all customs fees if you return your purchase. You must complete the airway bill to charge all return duties and taxes to the purchaser/sender or your refund will be delayed until Topazery receives a bill for the duties and taxes. These fees will be deducted from your refund amount. Because customs fees may be significant, we recommend contacting your local customs office regarding these charges before you make a purchase.
Subject to consumer and seasonal demands, Topazery ships most orders within ten (10) business days after we receive your order and process your payment.
Once a package has shipped, exceptions which are out of Topazery's control may occur and delay delivery. Once the shipped package is signed for by you or by someone else, Topazery shall have no liability to you if the item is subsequently lost, stolen or damaged.
Credit or Debit Card Orders
We accept Visa and MasterCard as well as debit cards with the Visa and MasterCard logo. For your security and peace-of-mind, we use state of the art technology to protect your personal information on the shopping cart Checkout page. For your protection, many financial institutions will not approve a large internet purchase unless you call and authorize the payment by providing our merchant name [Topazery Jewelry] and the total amount of your order. If your online purchase is declined and you know your account is in good standing, call your financial institution and let them know you want to place an online order with Topazery. Once the payment has been authorized by your financial institution, you may successfully place your online order.
To place an online order using a credit or debit card, click the "Add to Cart" button beside the item you want to purchase. When you click the "Add to Cart" button, you will be presented with ring sizing options if they are appropriate for your purchase. Next, choose the VISA or MasterCard Debit / Credit Card payment option for a USA or International order. On the same page, you may accept Topazery's returns agreement and policies. After you read the agreement and click "Accept", the secure CheckOut page displays where you may enter your biling, shipping, and payment information. To read an online copy of the returns agreement and policies now, please click HERE.
Subject to consumer and seasonal demands, Topazery ships most orders within ten (10) business days after we receive your order and process your payment.
Bank Wire Orders
A bank wire is the transfer of funds from your checking or savings account to Topazery. We accept bank wires for all domestic and for most international orders. Please note that your order is not approved until we receive your bank wire.
To pay by bank wire, please email us all of the following information. Our email address is on our Contact page:
- the item # of the jewelry piece
- the name and address on your bank account
- the name and address of your bank
- the name and address where you want your order shipped
- a phone number in case we have questions about your order
We may ask that you supply additional documentation by FAX or email to verify your identity before proceeding with a bank wire. We also require that you read and accept the Topazery Returns Agreement by email. To read an online copy of the returns agreement and policies now, please click HERE.
Subject to consumer and seasonal demands, Topazery ships most orders within ten (10) business days after we receive your order and process your payment.
International Orders
We are pleased to accept international orders and ship jewelry to most international destinations with payment by bank wire or credit/debit card. Please see the sections on bank wire orders and credit/debit card orders for information about these payment options.
International orders are shipped via FEDEX or UPS. Your purchase is insured until you or someone else signs for the package. The package usually arrives in customs in 1-2 business days. Customs processing may take from several days to several weeks. Because customs processing times vary, the returns period for international purchases begins on the day you or someone signs for the package as per the shipper's delivery documentation.
International shipping fees are non-refundable as follows:
- $45.00 for purchases from $1 to $999
- $55.00 for purchases from $1000 to $1999
- $65.00 for purchases from $2000 and up
For international orders, we charge a non-refundable shipping fee as well as an additional non-refundable special processing fee that is equal to 3.5% of your total order, plus a $7.50 transaction fee. We do not refund this special fee, or the shipping fee, if you return your purchase. The special fee displays on the last checkout page in the shopping cart, in the field titled "Other special Fees". Another option is to pay by bank wire; when you pay by bank wire, you only pay the shipping fee.
International orders are subject to duties and taxes which are imposed by customs in your country. You are responsible for paying any additional fees for purchases that are shipped to addresses outside the USA; the airway bill will be completed to bill you for these charges and the shipper will send you an invoice. You are also responsible for paying all customs fees if you return your purchase. You must complete the airway bill to charge all return duties and taxes to the purchaser/sender or your refund will be delayed until Topazery receives a bill for the duties and taxes. These fees will be deducted from your refund amount. Because customs fees may be significant, we recommend contacting your local customs office regarding these charges before you make a purchase.
Subject to consumer and seasonal demands, Topazery ships most orders within ten (10) business days after we receive your order and process your payment.
Sales Tax
If your billing address is in Georgia, we charge Georgia sales tax.
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