Returns

15-Day-Returns

15-Day-Returns Policy

At Topazery, we want you to be thrilled with your jewelry!

We want you to be absolutely thrilled about your jewelry when you receive it. If you aren't satisifed, we'll cheerfully refund the purchase price of the jewelry according to our returns agreement. It's that simple.

Our Returns Process

If you have questions about our returns agreement, email us or call us and we are happy to answer your questions. We want you to know how to safely package and return your jewelry for a refund. Most jewelry items on our website are returnable; please note that the following are NOT refundable and NOT returnable:

Shipping, sizing, appraisal, and other special fees are not refundable.
Eternity bands for which you request ring sizing are not returnable.
Special orders are not returnable. You may not cancel a special order or make changes to the special order once you have placed it.
Mountings are not returnable.
Jewelry which does not have the special Topazery jewelry tag still attached and unaltered is not returnable.
Jewelry which has been worn, damaged, or altered, and is not in the original condition, is not returnable.

How to Prepare your Return

THE RETURN PERIOD IS 15 DAYS. You have fifteen (15) days from the SHIP date on the original Topazery sales receipt that comes with Your purchase to email Topazery and request a refund. To be eligible for a refund, You must email Topazery within the 15-day return period. The return package must also be postmarked and mailed back to Topazery within the 15-day return period.
SEND AN EMAIL TO REQUEST A RETURN AUTHORIZATION. Prior to sending Your return package, You must request a Return Authorization Code by sending an email to topazery@yahoo.com. Include the Topazery item number of the jewelry piece in Your email. Within twenty-four (24) to forty-eight (48) hours, You will receive a response email from Topazery, containing Your Return Authorization Code. If You do not hear from us by the end of the 48-hour period, we did not receive Your email. In this situation, call us immediately at (678) 528-8901, during our regular customer service hours (Monday -Friday, 10:00 a.m. to 5:00 p.m. (EST)) to request a Return Authorization Code. Please indicate the Return Authorization Code on the outside of your return package. IF YOU RETURN JEWELRY WITHOUT SENDING AN EMAIL AND WITHOUT RECEIVING A RETURN AUTHORIZATION CODE, THE JEWELRY WILL BE RETURNED TO YOU, YOU WILL BE CHARGED FOR RETURN SHIPPING, AND A REFUND WILL NOT BE ISSUED.
LEAVE THE JEWELRY TAG ON. Return the jewelry piece in the original gift box and with the special Topazery jewelry tag still attached. The jewelry tag is small, secure, and does not interfere with trying on a ring or other jewelry piece. The jewelry tag never has the price of the jewelry piece (in case the jewelry is a gift). The Topazery jewelry tag must be unaltered and still attached to Your jewelry item.
INCLUDE A COPY OF YOUR SALES RECEIPT. All returns must be accompanied with a copy of original sales receipt issued to You by Topazery. Returns shipped without the receipt will require extra time to process and Topazery reserves the right to not accept any return, which does not contain a copy of the original sales receipt.
PURCHASE PACKAGE TRACKING AND INSURANCE. While not required, we recommend that You select a shipping method for Your returned item that provides a tracking or confirmation of delivery option and that You insure the package for the full value of the item against being lost, damaged or stolen. All return shipping and insurance expenses are Your responsibility. Topazery cannot be responsible for Topazery products lost, damaged or stolen during their return shipment from You to Topazery.
PACKAGE THE JEWELRY SECURELY. Use a strong shipping box with adequate padding in the box to prevent damage to the contents. Double boxing is safest. Do not ship Your returned jewelry item in an envelope. Be sure the extra padding is still inside the jewelry gift box; this padding keeps the jewelry secure in the gift box during shipping.
RETURN REPORTS AND APPRAISALS. If You received an appraisal and/or a diamond grading report with Your purchase, return this documentation along with Your jewelry piece. Topazery deducts $150.00 from Your purchase price if an appraisal is not returned or is returned and is not in the same condition in which it was received. Topazery deducts $250.00 from Your purchase price if a diamond grading report is not returned or is returned and is not in the same condition in which it was received.
SHIP YOUR PACKAGE. Ship Your return to the following address. Do not include the word jewelry on the package. Topazery, 6025 Sandy Springs Circle, Suite 312, Atlanta, GA 30328
EMAIL TOPAZERY THE SHIPPING DETAILS. Let us know the package has been shipped. Email us the shipper, along with the tracking number and estimated arrival date so that we may watch for Your return. THIS STEP IS VERY IMPORTANT FOR SECURITY REASONS.
REFUNDS. Upon acceptance of a returned jewelry item, Topazery will issue a refund to You within ten (10) business days. Your credit card company may require additional time to process the refund to Your account. You must follow each of the steps of Topazery's Return Policy exactly; if You fail to follow each step exactly, Your return will not be processed and a refund will not be issued. Topazery reserves the right to return the jewelry to You and charge You for return shipping.

If You Receive Damaged Jewelry

If You receive a jewelry piece that has been damaged during shipping, You must notify us within forty-eight (48) hours of your receipt of the damaged item by sending an email to topazery@yahoo and by certified or registered mail within three (3) days of Your receipt of the item so that we may contact our insurance carrier regarding the damage. Include the Topazery item number of the jewelry piece and a description of the damage in Your communications. IF YOU FAIL TO NOTIFY US WITHIN THE FOREGOING THREE-DAY PERIOD, THE INSURANCE COVERAGE WILL BE VOID AND TOPAZERY WILL NOT BE RESPONSIBLE FOR THE DAMAGED ITEM AND YOU WILL BE UNABLE TO RETURN THE DAMAGED ITEM.

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Topazery is an online-only antique jewelry boutique.
topazery@yahoo.com 678-528-8901 Mon-Fri: 10AM-5PM, EST

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