At Topazery, we want you to be thrilled with your jewelry!

We want you to be absolutely thrilled about your jewelry when you receive it. If you aren't satisifed, we'll cheerfully refund the purchase price of the jewelry according to our returns process. It's that simple.

Our Returns Process

If you have questions about our returns process, email us and we are happy to answer your questions. We want you to understand how to safely package and return your jewelry for a refund.

HOW TO RECEIVE A REFUND: If an item is not otherwise ineligible to be returned, as provided herein, you may return the item and request a refund of your full purchase price of the jewelry item provided you comply with Topazery's written Return Policy. Refunds will be issued in the original form of payment.

TOPAZERY'S RETURN POLICY: To receive a refund, you must follow the procedure outlined below:

REFUNDS: Upon acceptance of a returned jewelry item, Topazery will issue a refund to you within ten (10) business days. Depending on the policies of your financial institution, your credit may not show on your account until the next billing cycle. We appreciate your patience and understanding during this period. You must follow each of the steps of Topazery's Return Policy exactly; if you fail to follow each step exactly, your return will not be processed and a refund will not be issued. If you fail to follow each step exactly, Topazery reserves the right to return the jewelry to you and charge you for return shipping.

JEWELRY AND FEES THAT ARE NOT REFUNDABLE: Under no circumstances will Topazery refund shipping, sizing, appraisal or other special fees. Eternity bands for which you request sizing, rings for which you receive a custom sizing quote, and special orders are not returnable; orders for such Items or services may not be cancelled or changed, once they have been placed by you. Jewelry which does not have the special Topazery jewelry tag still attached and unaltered is not returnable. Jewelry that has been worn, damaged after delivery, sized after delivery by someone other than Topazery or altered in any way is not returnable.

RESTOCKING FEES: Topazery expressly reserves the right to charge you a restocking fee for any returned item. Specifically, Topazery charges a 20% restocking fee in the following situation due to high credit card processing fees and other return costs: If you purchase MORE THAN ONE OF THE SAME TYPE OF ITEM, keep an item, and return the other items that do not work for you, Topazery charges a 20% restocking fee on each returned item. For example, if you purchase 3 wedding rings, keep the one you like best, and return the other two rings, Topazery charges a 20% restocking fee on the two returned rings.

IF YOU RECEIVE DAMAGED JEWELRY: If you receive a jewelry piece that has been damaged during shipping, you must notify us within forty-eight (48) hours of your receipt of the damaged item by sending an email to Topazery at the email address indicated in our "Contact Us" page and by certified or registered mail within three (3) days of your receipt of the item so that we may contact our insurance carrier in a timely manner regarding the damage. Include the Topazery item number of the jewelry piece and a description of the damage in your communications. IF YOU FAIL TO NOTIFY US WITHIN THE FOREGOING FORTY-EIGHT HOUR AND THREE-DAY PERIODS, TOPAZERY WILL NOT BE RESPONSIBLE FOR THE DAMAGED ITEM AND YOU WILL BE UNABLE TO RETURN THE DAMAGED ITEM. We will give you a full refund of the purchase price and all of Topazery's fees associated with the Item damaged during shipment if you comply with these notification requirements and follow the requirements of the Return Policy above.

This page explains how to return a jewelry piece for a refund and what to do if you receive a jewelry piece that has been damaged during shipping. To read all of our policies, refer to our Legal page.

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