We accept Visa and MasterCard as well as debit cards with the Visa and MasterCard logo. For your security and peace-of-mind, we use state of the art technology to protect your personal information on the shopping cart Checkout page. For your protection, many financial institutions will not approve a large internet purchase unless you call and authorize the payment by providing our merchant name [Topazery Jewelry] and the total amount of your order. If your online purchase is declined and you know your account is in good standing, call your financial institution and let them know you want to place an online order with Topazery. Once the payment has been authorized by your financial institution, you may successfully place your online order.
To place an online order using a credit or debit card, click the "Add to Cart" button beside the item you want to purchase. When you click the "Add to Cart" button, you will be presented with ring sizing options if they are appropriate for your purchase. Next, choose the VISA or MasterCard Debit / Credit Card payment option for a USA or International order. On the same page, you may accept Topazery's returns agreement and policies.
After you read the agreement and click "Accept", the secure CheckOut page displays where you may enter your biling, shipping, and payment information. To read an online copy of the returns agreement and policies now, please click HERE.
A bank wire is the transfer of funds from your checking or savings account to Topazery. We accept bank wires for all domestic and for most international orders. Please note that your order is not approved until we receive your bank wire; if we do not receive your wire promptly, the jewelry will be made available for sale again on our website.
To pay by bank wire, please email us all of the following information. Our email address is on our "Contact Us" page:
the item # of the jewelry piece
the name and address on your bank account
the name and address of your bank
the name and address where you want your order shipped
a phone number in case we have questions about your order
We may ask that you supply additional documentation by FAX or email to verify your identity before proceeding with a bank wire. We also require that you read and accept the Topazery Returns Agreement by email. To read an online copy of the returns agreement and policies now, please click HERE.
We prefer that you place your order online; however, if you are in the military, or if you do not have easy access to an internet connection, please call us and we are pleased to take your order by phone. Our phone number is listed on our "Contact Us" page. Please have ready the item number of the piece you want to purchase, your billing and shipping address, and your credit card information. For your protection, many financial institutions will not approve a large internet purchase unless you call and authorize the charge by providing our merchant name [Topazery Jewelry] and the total amount of your order. Please call your financial institution and authorize the payment before you call us to place an order. When you place an order by telephone, we ask that you read and accept Topazery's returns agreement and policies by email. To read an online copy of the returns agreement and policies now, click HERE.
We are pleased to accept international orders and ship jewelry to most international destinations with payment by bank wire or credit/debit card. Please see the sections above for more details on bank wire orders and credit/debit card orders.
International orders are shipped via FEDEX International Priority Next Day Air. Your purchase is insured until you or someone else signs for the package. The package usually arrives in customs in 1-2 business days. Customs processing may take from several days to several weeks. Because customs processing times vary, the returns period for international purchases begins on the day you or someone signs for the package as per the shipper's delivery documentation.
International shipping fees are non-refundable as follows:
$125.00 for purchases from $1 to $999
$135.00 for purchases from $1000 to $1999
$145.00 for purchases from $2000 and up
For
international orders, we charge a non-refundable shipping fee as well as an additional non-refundable special processing fee that is equal to 3.5% of your total order, plus a $7.50 transaction fee. We do not refund this special fee, or the shipping fee, if you return your purchase. The special fee displays on the last checkout page in the shopping cart, in the field titled "Other special Fees". Another option is to pay by bank wire; when you pay by bank wire, you only pay the shipping fee. To read about placing a bank wire, please click HERE.
International orders are subject to duties and taxes which are imposed by customs in your country. You are responsible for paying any additional fees for purchases that are shipped to addresses outside the USA; the airway bill will be completed to bill you for these charges. The shipper, FEDEX, will send you an invoice after your purchase has been delivered. You are also responsible for paying all customs fees if you return your purchase. You must complete the airway bill to charge all return duties and taxes to the purchaser/sender or your refund will be delayed until Topazery receives a bill for the duties and taxes. These fees will be deducted from your refund amount. Because customs fees are not insignificant, we recommend that you contact your local customs office regarding these charges.
Subject to consumer and seasonal demands, Topazery ships most orders within seven (7) to ten (10) business days after we receive your order and process your payment. Please allow ten (10) business days for orders that require ring sizing. Please allow ten (10) weeks for a special order, unless a different delivery time is noted on the website for a specific jewelry item.
Gift wrapping is a complimentary service upon request. You may request gift wrapping in the Comments field on the Checkout page. We're also pleased to enclose a gift card. To request a gift card, type your message in the Comments field on the Checkout page.
