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Topazery  

How
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How to Order

Click a topic below to find answers to your questions about placing an order, sales tax, shipping and returns. If you don't find the answer to your question here, try our FAQ (Frequently Asked Questions) page.

Orders, Bank Wire
Orders, By Phone
Orders, Credit/Debit Cards
Orders, International
Returns, 15-Day & Hassle Free
Ring Sizing, See our FAQ page
Sales Tax
Shipping, Expedited
Shipping, International
Shipping, Military and PO Boxes
Shipping, USA

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Shipping to USA Addresses

Shipping for Topazery purchases

Shipping fees for USA deliveries are non-refundable and are displayed beside the price for each jewelry piece. Shipping is by United Parcel Service (UPS) 2 Day Air. Shipping by FEDEX is at our discretion to a few select destinations. Your package is always insured and requires a signature at delivery.

For credit and debit card orders, we ship to the cardholder's billing address unless you request an alternate shipping address. If you request shipping to a non-billing address, we charge an additional non-refundable special processing fee that is equal to 1.5% of your order, plus a $2.50 transaction fee. You may see the additional fee $ amount in the field titled "Other Special Fee" on the last checkout page. We do not refund the shipping fee or the additional special fee. In some situations we cannot approve shipping to a non-billing address and apologize for any inconvenience. Another option is to pay by bank wire; we ship to most addresses with a bank wire payment and you only pay the shipping fee.

Subject to consumer and seasonal demands, Topazery ships most orders within ten (10) business days after we receive your order and process your payment. Please allow twelve (12) weeks for a special order, unless a different delivery time is noted on the website for a specific jewelry item.

Your shipping address may not be changed once your package is enroute or you may incur additional shipping fees. Once a package has shipped, exceptions which are out of Topazery's control may occur and delay delivery. When the shipped package is signed for, Topazery shall have no liability to you if the item is subsequently lost, stolen or damaged.

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Shipping to Military or PO Addresses

Shipping fees to Military Addresses or USA PO Addresses are non-refundable and are displayed beside the price for each jewelry piece. If a delivery is to be sent to an APO/FPO address or to a post office box, shipping shall be by the United States Postal Service (USPS). USPS delivery times vary.

For credit and debit card orders, we ship to the cardholder's billing address unless you request an alternate shipping address. If you request shipping to a non-billing address, we charge an additional non-refundable special processing fee that is equal to 1.5% of your order, plus a $2.50 transaction fee. You may see the additional fee $ amount in the field titled "Other Special Fee" on the last checkout page. We do not refund the shipping fee or the additional special fee. In some situations we cannot approve shipping to a non-billing address and apologize for any inconvenience. Another option is to pay by bank wire; we ship to most addresses with a bank wire payment and you only pay the shipping fee.

Subject to consumer and seasonal demands, Topazery ships most orders within ten (10) business days after we receive your order and process your payment. Please allow twelve (12) weeks for a special order, unless a different delivery time is noted on the website for a specific jewelry item. Once a package has shipped, exceptions which are out of Topazery's control may occur and delay delivery. Once the shipped package is signed for, Topazery shall have no liability to you if the item is subsequently lost, stolen or damaged.

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International Shipping

International shipping fees are non-refundable as follows:

  • $45.00 for purchases from $1 to $999
  • $55.00 for purchases from $1000 to $1999
  • $65.00 for purchases from $2000 and up

For international orders, we charge a non-refundable shipping fee and a non-refundable special processing fee that is equal to 3.5% of your total order, plus a $7.50 transaction fee. We do not refund this special fee, or the shipping fee. The special fee displays on the last checkout page in the shopping cart, in the field titled "Other special Fees". In some situations we cannot approve shipping to a non-billing address and apologize for any inconvenience. Another option is to pay by bank wire; we ship to most addresses with a bank wire payment and you only pay the shipping fee.

International orders are shipped via FEDEX International Priority Next Day Air. Your purchase is insured until you or someone else signs for the package. The package usually arrives in customs in 1-2 business days. Customs processing may take from several days to several weeks. Because customs processing times vary, the returns period for international purchases begins on the day you or someone signs for the package as per the shipper's delivery documentation.

International orders are subject to duties and taxes which are imposed by customs in your country. You are responsible for paying any additional fees for purchases that are shipped to addresses outside the USA; the airway bill will be completed to bill you for these charges. The shipper, FEDEX, will send you an invoice after your purchase has been delivered. You are also responsible for paying all customs fees if you return your purchase. You must complete the airway bill to charge all return duties and taxes to the purchaser/sender or your refund will be delayed until Topazery receives a bill for the duties and taxes. These fees will be deducted from your refund amount. Because customs fees may be significant, we recommend contacting your local customs office regarding these charges before you make a purchase.

Subject to consumer and seasonal demands, Topazery ships most orders within ten (10) business days after we receive your order and process your payment. Please allow twelve (12) weeks for a special order, unless a different delivery time is noted on the website for a specific jewelry item. Once a package has shipped, exceptions which are out of Topazery's control may occur and delay delivery. Once the shipped package is signed for, Topazery shall have no liability to you if the item is subsequently lost, stolen or damaged.

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Expedited Delivery

For approved orders, we provide expedited processing and overnight delivery via United Parcel Service (UPS) for a non-refundable fee of $100.00. This fee is in addition to the shipping fee for each jewelry piece. For example, if shipping is $20.00, expedited processing and overnight delivery will be an additional $100.00 for a total of $120.00. Expedited processing and delivery is available for approved orders to most, but not all, US addresses within the continental United States. Expedited processing and delivery service is not available for international orders or for orders which require ring sizing.

For expedited delivery, enter a note in the comments field when you place your online order and request expedited processing and delivery. Please also call us and leave a message that you are requesting expedited service. We will email you a purchase link for the $100.00 expedited delivery fee. We must receive your online order and $100.00 payment by 10AM EST for your purchase to be shipped out that same day. Orders received after 10AM will be shipped the following business day.

Online purchases made Monday - Thursday by 10AM EST, with expedited delivery, are delivered the next business day. Purchases made on Friday are delivered on the following Monday. Purchases made Saturday and Sunday with expedited delivery are shipped the following Monday for Tuesday delivery. Holidays will add extra delivery time. Saturday delivery is not available. Please be advised that once a package has shipped, exceptions which are out of Topazery's control may occur and delay delivery.

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Credit or Debit Card Orders

We accept Visa and MasterCard as well as debit cards with the Visa and MasterCard logo. For your security and peace-of-mind, we use state of the art technology to protect your personal information on the shopping cart Checkout page. For your protection, many financial institutions will not approve a large internet purchase unless you call and authorize the payment by providing our merchant name [Topazery Jewelry] and the total amount of your order. If your online purchase is declined and you know your account is in good standing, call your financial institution and let them know you want to place an online order with Topazery. Once the payment has been authorized by your financial institution, you may successfully place your online order.

To place an online order using a credit or debit card, click the "Add to Cart" button beside the item you want to purchase. When you click the "Add to Cart" button, you will be presented with ring sizing options if they are appropriate for your purchase. Next, choose the VISA or MasterCard Debit / Credit Card payment option for a USA or International order. On the same page, you may accept Topazery's returns agreement and policies. After you read the agreement and click "Accept", the secure CheckOut page displays where you may enter your biling, shipping, and payment information. To read an online copy of the returns agreement and policies now, please click HERE.

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Bank Wire Orders

A bank wire is the transfer of funds from your checking or savings account to Topazery. We accept bank wires for all domestic and for most international orders. Please note that your order is not approved until we receive your bank wire.

To pay by bank wire, please email us all of the following information. Our email address is on our "Contact Us" page:

  • the item # of the jewelry piece
  • the name and address on your bank account
  • the name and address of your bank
  • the name and address where you want your order shipped
  • a phone number in case we have questions about your order

We may ask that you supply additional documentation by FAX or email to verify your identity before proceeding with a bank wire. We also require that you read and accept the Topazery Returns Agreement by email. To read an online copy of the returns agreement and policies now, please click HERE.

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Placing a telephone order with Topazery

Telephone Orders

We prefer that you place your order online; however, if you are in the military, or if you do not have easy access to an internet connection, please call us and we are pleased to take your order by phone. Our phone number is listed on our "Contact Us" page. Please have ready the item number of the piece you want to purchase, your billing and shipping address, and your credit card information. For your protection, many financial institutions will not approve a large internet purchase unless you call and authorize the charge by providing our merchant name [Topazery Jewelry] and the total amount of your order. Please call your financial institution and authorize the payment before you call us to place an order. When you place an order by telephone, we ask that you read and accept Topazery's returns agreement and policies by email. To read an online copy of the returns agreement and policies now, click HERE.

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International Orders

International Order Information for Topazery purchases

We are pleased to accept international orders and ship jewelry to most international destinations with payment by bank wire or credit/debit card. Please see the sections on bank wire orders and credit/debit card orders for information about these payment options.

International orders are shipped via FEDEX International Priority Next Day Air. Your purchase is insured until you or someone else signs for the package. The package usually arrives in customs in 1-2 business days. Customs processing may take from several days to several weeks. Because customs processing times vary, the returns period for international purchases begins on the day you or someone signs for the package as per the shipper's delivery documentation.

International shipping fees are non-refundable as follows:

  • $45.00 for purchases from $1 to $999
  • $55.00 for purchases from $1000 to $1999
  • $65.00 for purchases from $2000 and up

For international orders, we charge a non-refundable shipping fee as well as an additional non-refundable special processing fee that is equal to 3.5% of your total order, plus a $7.50 transaction fee. We do not refund this special fee, or the shipping fee, if you return your purchase. The special fee displays on the last checkout page in the shopping cart, in the field titled "Other special Fees". Another option is to pay by bank wire; when you pay by bank wire, you only pay the shipping fee. To read about placing a bank wire, please click HERE.

International orders are subject to duties and taxes which are imposed by customs in your country. You are responsible for paying any additional fees for purchases that are shipped to addresses outside the USA; the airway bill will be completed to bill you for these charges. The shipper, FEDEX, will send you an invoice after your purchase has been delivered. You are also responsible for paying all customs fees if you return your purchase. You must complete the airway bill to charge all return duties and taxes to the purchaser/sender or your refund will be delayed until Topazery receives a bill for the duties and taxes. These fees will be deducted from your refund amount. Because customs fees may be significant, we recommend contacting your local customs office regarding these charges before you make a purchase.

Subject to consumer and seasonal demands, Topazery ships most orders within seven (7) to ten (10) business days after we receive your order and process your payment. Please allow ten (10) business days for orders that require ring sizing. Please allow ten (10) weeks for a special order, unless a different delivery time is noted on the website for a specific jewelry item.

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Sales Tax

If your billing address is in Georgia, we charge Georgia sales tax.

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15-Day Hassle Free Returns

At Topazery, we want you to be thrilled with your jewelry!

We want you to be absolutely thrilled about your jewelry when you receive it. If you aren't satisifed, we'll cheerfully refund the purchase price of the jewelry according to our returns process. It's that simple.

If you have questions about our returns process, email us or call us and we are happy to answer your questions. We want you to know how to safely package and return your jewelry for a refund.

HOW TO RECEIVE A REFUND: If an item is not otherwise ineligible to be returned, as provided herein, you may return the item and request a refund of your full purchase price of the jewelry item provided you comply with Topazery's written Return Policy. Refunds will be issued in the original form of payment.

JEWELRY AND FEES THAT ARE NOT REFUNDABLE: Under no circumstances will Topazery refund shipping, sizing, appraisal or other special fees. Eternity bands for which you request sizing, rings for which you receive a custom sizing quote, special orders, and jewelry for which you request mountings are not returnable; orders for such Items or services may not be cancelled or changed, once they have been placed by you. Jewelry which does not have the special Topazery jewelry tag still attached and unaltered is not returnable. Jewelry that has been worn, damaged after delivery, sized after delivery by someone other than Topazery or altered in any way is not returnable.

TOPAZERY'S RETURN POLICY: To receive a refund, you must follow the procedure outlined below:

  • 0. THE RETURN PERIOD IS EXTENDED UNTIL JANUARY 4, 2010 FOR ORDERS RECEIVED BETWEEN NOVEMBER 27, 2009 and DECEMBER 19, 2009. If you place an order between Nov. 27 and Dec 19 you must email Topazery and request a return authorization by January 4, 2010 and follow all return requirements. For orders received after Dec 19, 2009 the regular 15-Day Return period and return requirements apply.
  • 1. THE RETURN PERIOD IS 15 DAYS. You have fifteen (15) days from the SHIP date on the original Topazery sales receipt that comes with your purchase to email Topazery and request a refund. To be eligible for a refund, you must email Topazery within the 15-day return period. The return package must also be postmarked and mailed back to Topazery within the 15-day return period.
  • 2. SEND AN EMAIL TO REQUEST A RETURN AUTHORIZATION CODE. Prior to sending your return package, you must request a Return Authorization Code by sending an email to Topazery. Our email address is on our "Contact Us" page. Include the Topazery order number of the jewelry piece in your email. (The order number appears in your receipt.) Within twenty-four (24) to forty-eight (48) hours, you will receive a response email from Topazery, containing your Return Authorization Code. If you do not hear from us by the end of the 48-hour period, we did not receive your email. In this situation, call us immediately at (678) 528-8901, during our regular customer service hours (Monday -Friday, 10:00 a.m. to 5:00 p.m. (EST)) to request a Return Authorization Code. (If you email us during the 15-day return period and follow the above procedures, the 15-day period may be extended to one business day after you receive a Return Authorization Code from Topazery.) Please indicate the Return Authorization Code on the outside of your return package. IF YOU RETURN JEWELRY WITHOUT SENDING AN EMAIL AND WITHOUT SHOWING THIS RETURN AUTHORIZATION CODE ON THE OUTSIDE OF THE RETURN PACKAGE, THE JEWELRY WILL BE RETURNED TO YOU, YOU WILL BE CHARGED FOR RETURN SHIPPING, AND A REFUND WILL NOT BE ISSUED.
  • 3. LEAVE THE JEWELRY TAG ON. Return the jewelry piece in the original gift box and with the special Topazery jewelry tag still attached. The jewelry tag is small, secure, and does not interfere with trying on a ring or other jewelry piece. The jewelry tag never has the price of the jewelry piece (in case the jewelry is a gift). The Topazery jewelry tag must be unaltered and still attached to your jewelry item.
  • 4. INCLUDE A COPY OF YOUR SALES RECEIPT. All returns must be accompanied with a copy of the original sales receipt issued to you by Topazery. Returns shipped without the receipt will require extra time to process and Topazery reserves the right not to accept any return, which does not contain a copy of the original sales receipt.
  • 5. PACKAGE TRACKING AND PURCHASING INSURANCE. While not required, we strongly recommend that you select a shipping method for your returned item that provides a tracking or confirmation of delivery option and that you insure the package for the full value of the item against being lost, damaged or stolen. All return shipping and insurance expenses are your responsibility and return shipping is at your risk. Topazery cannot be responsible for Topazery products lost, damaged or stolen during their return shipment from you to Topazery. MOST SHIPPERS PLACE VALUE LIMITS ON THEIR LIABILITY FOR JEWELRY LOST OR DAMAGED DURING SHIPMENT; FOR YOUR PROTECTIONS YOU SHOULD CONFIRM THAT YOUR RETURN SHIPMENT WILL BE ADEQUATLEY COVERED FOR ITS FULL VALUE.
  • 6. PACKAGE THE JEWELRY SECURELY. Use a strong shipping box with adequate padding in the box to prevent damage to the contents. Double boxing is safest. Do not ship your returned jewelry item in an envelope. Be sure the extra padding is still inside the jewelry gift box; this padding keeps the jewelry secure in the gift box during shipping.
  • 7. RETURN REPORTS AND APPRAISALS. If you received an appraisal and/or a diamond grading report with your purchase, return this documentation along with your jewelry piece. Topazery deducts $150.00 from your purchase price if an appraisal is not returned or is returned and is not in the same condition in which it was received. Topazery deducts $250.00 from your purchase price if a diamond grading report is not returned or is returned and is not in the same condition in which it was received.
  • 8. SHIP YOUR PACKAGE. Ship your return during the permissible return period to the following address: Topazery, 6025 Sandy Springs Circle, Suite 312, Atlanta, GA 30328. Indicate the Return Authorization Code you received from us on the outside of the package. Do not include the word “jewelry”, “ring” or “necklace”, etc., on the package.
  • 9. EMAIL TOPAZERY THE SHIPPING DETAILS. Let us know the package has been shipped. Email us the shipper, along with the tracking number and estimated arrival date so that we may watch for your return. THIS STEP IS VERY IMPORTANT FOR SECURITY REASONS.
  • 10. INTERNATIONAL RETURNS: For international purchases, the returns period begins on the day you or someone signs for the package as per the shipper's delivery documentation. International returns must be accompanied by the appropriate documentation to process a jewelry return through customs and you will be responsible for paying the additional customs, shipment, insurance, export and other fees associated with your return. Such returns are at your risk

REFUNDS: Upon acceptance of a returned jewelry item, Topazery will issue a refund to you within ten (10) business days. Depending on the policies of your financial institution, your credit may not show on your account until the next billing cycle. We appreciate your patience and understanding during this period. You must follow each of the steps of Topazery's Return Policy exactly; if you fail to follow each step exactly, your return will not be processed and a refund will not be issued. If you fail to follow each step exactly, Topazery reserves the right to return the jewelry to you and charge you for return shipping.

RESTOCKING FEES: Topazery expressly reserves the right to charge you a restocking fee for any returned item. Specifically, Topazery charges a 20% restocking fee in the following situation due to high credit card processing fees and other return costs: If you purchase MORE THAN ONE OF THE SAME TYPE OF ITEM, keep an item, and return the other items that do not work for you, Topazery charges a 20% restocking fee on each returned item. For example, if you purchase 3 wedding rings, keep the one you like best, and return the other two rings, Topazery charges a 20% restocking fee on the two returned rings.

IF YOU RECEIVE DAMAGED JEWELRY: If you receive a jewelry piece that has been damaged during shipping, you must notify us within forty-eight (48) hours of your receipt of the damaged item by sending an email to Topazery at the email address indicated in our “Contact Us” page and by certified or registered mail within three (3) days of your receipt of the item so that we may contact our insurance carrier in a timely manner regarding the damage. Include the Topazery item number of the jewelry piece and a description of the damage in your communications. IF YOU FAIL TO NOTIFY US WITHIN THE FOREGOING FORTY-EIGHT HOUR AND THREE-DAY PERIODS, TOPAZERY WILL NOT BE RESPONSIBLE FOR THE DAMAGED ITEM AND YOU WILL BE UNABLE TO RETURN THE DAMAGED ITEM. We will give you a full refund of the purchase price and all of Topazery’s fees associated with the Item damaged during shipment if you comply with these notification requirements and follow the requirements of the Return Policy above.

This page explains how to return a jewelry piece for a refund and what to do if you receive a jewelry piece that has been damaged during shipping. To read all of our policies, click HERE.

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©Copyright 2001 - 2013
Topazery, LLC
Atlanta, GA, USA
® Topazery is a Registered Trademark
 

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